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The restaurant industry is fiercely competitive, and customers have more choices than ever before. As a result, it’s essential for restaurants to constantly strive to improve the dining experience. One way to do this is to conduct surveys of customers after their visit. In this article, we will discuss 11 questions that can be helpful in gauging customer satisfaction. 

The Old Way Of Running Restaurant Surveys 

The old way of running restaurant surveys was to hand out paper comment cards to customers as they left the establishment. The customer would then fill out the card and drop it into a box on their way out. This method had a number of drawbacks.  

  • First, it was often difficult to get customers to actually fill out the survey.  
  • Second, even if they did fill it out, there was no guarantee that the survey would make its way back to the restaurant.  
  • And third, it was time-consuming and expensive to print and distribute the paper surveys.  

Fortunately, there is a better way. Online surveys allow restaurants to collect feedback from customers quickly and easily. Let’s look at some more drawbacks of the old way of running restaurant surveys.  

High Costs: The old way of conducting restaurant surveys was quite costly. Not only did it require the hiring of a professional survey company, but it also required the printing and mailing of paper surveys. In addition, the response rates were often quite low, meaning that a large number of surveys had to be mailed out in order to obtain a representative sample.  

Time-consuming: In the past, conducting customer surveys was a time-consuming process. Restaurateurs would have to manually collect survey forms from each guest, then tabulate the results by hand. This process was both labor-intensive and prone to error. 

Tedious:  The old way of running restaurant surveys was tedious and often produced inaccurate results. Surveys were typically conducted by hand, which was time-consuming and prone to error. In addition, the response rate was often low, as many customers simply did not bother to fill out the survey.  

Low Response Rate: Surveys are a key part of any restaurant’s customer service strategy. They help businesses to collect feedback from customers, identify areas for improvement, and track progress over time.  

However, traditional paper-based surveys often have low response rates, making it difficult to get an accurate picture of customer satisfaction. Additionally, paper surveys are costly to print and distribute, and they can be easily lost or forgotten. 

The New Way Of Running Restaurant Surveys 

Restaurant surveys are a necessary part of the business, but they can be time-consuming and expensive. With the new way of running restaurant surveys, you can get the information you need without spending a lot of time or money. The new way of running restaurant surveys is through online platforms.  

Restaurant Survey
Restaurant Survey

These platforms provide a quick and easy way to collect customer feedback. In addition, they allow you to reach a larger audience with your survey. With the new way of running restaurant surveys, you can get the information you need to improve your business. 

Advantages Of Using An Online Restaurant Survey Like Eat App 


The New Way Of Running Restaurant Surveys allows you to collect feedback directly from your customers through an online platform. This means that you can save money on third-party survey costs and get results in a fraction of the time. In addition, The New Way Of Running Restaurant Surveys offers valuable reporting features that can help you to analyze your data and make better-informed decisions about your business. 

Quick & Easy: 

Many people are familiar with the standard paper survey that is often used in restaurants. However, what they may not realize is that there are many advantages to using an online restaurant survey instead.  

Perhaps the most obvious benefit is that it is much quicker and easier to administer an online survey than a paper one. This can save a significant amount of time for both restaurant staff and customers.  

In addition, online surveys are more likely to get accurate results, as customers can take their time to think about their answers. They can also be easily customized to collect specific information from respondents.  

High Response Rate: 

An online restaurant survey can be a powerful tool for gathering customer feedback. Compared to other methods of surveying, such as paper surveys or in-person interviews, online surveys have a number of advantages in terms of response rate.  

  • First of all, online surveys are convenient and easy to fill out for customers, which encourages more people to participate.  
  • Secondly, customers can complete the survey at their own pace, which means they’re less likely to feel rushed or pressured into giving responses.  
  • Finally, online surveys can be easily customized and tailored to the specific needs of the restaurant, which ensures that the results are relevant and useful.  

Overall, the high response rate of online restaurant surveys makes them an invaluable tool for gathering customer feedback. 

Better Customer Insights: 

Many restaurants are now using online surveys to collect customer feedback. There are several advantages to using this method, including the ability to reach a larger audience and collect more detailed information.  

Online surveys also tend to be more cost-effective than traditional paper surveys. In addition, they allow restaurant owners to track customer satisfaction over time and identify trends.  

By collecting customer feedback on a regular basis, restaurant owners can make necessary changes to improve the dining experience. For these reasons, online restaurant surveys are an effective way to collect customer insights

Highly Accurate: 

Diners have many options to choose from when it comes to restaurants. With so much competition, it is important for restaurants to provide a high level of service in order to keep diners coming back.  

One way to gauge whether diners are satisfied with their experience is to administer an online survey. Online surveys are highly accurate when it comes to measuring customer satisfaction.  

This is because they allow customers to provide detailed feedback about their experience. In addition, online surveys are convenient for both restaurants and customers.  

Restaurants can easily administer the surveys, and customers can complete them at their convenience. As a result, online surveys are an effective way for restaurants to get feedback about their performance and improve their level of service. 

How Restaurants Optimize Online Surveys To Capitalize On Customer Feedback 

In the highly competitive world of restaurants, every bit of feedback counts. And with the advent of online surveys, it’s never been easier for restaurants to collect customer feedback. By optimizing their online surveys, restaurants can make sure they’re getting the most valuable feedback possible.  

  • One way to do this is to focus on specific areas of customer, such as service quality or food quality.  
  • Another way to optimize online surveys is to offer incentives for completing the survey, such as a discount on the next purchase.  
     By utilizing these strategies, restaurants can ensure that they’re getting the most useful feedback possible from their customers. 


We hope you enjoyed this article on the best questions to ask in a restaurant survey. If you’re looking for more information on surveys, or want to create your own, be sure to check out our other blog posts and resources. And as always, if you have any questions or feedback, don’t hesitate to reach out to us. Thanks for reading!